Quick Lane at Les Stumpf Ford

I got my oil change here and now this is the 2nd time they forgot my tire stem caps. It's really annoying having to replace them. They did offer to replace them when they called me for my feedback but currently I do not have a permanent address as I just moved out of state. The service was really fast though and the cashier was nice so this review doesn't warrant a 1 star rating.

Quick Lane....Never Quick! I can agree with some of the other comments about in the past waiting for hours. Today, I went in for an oil change. I pulled right up to a front spot. There was only 1 person in the waiting room and the place didn't close for another 2.5 hours. They said they couldn't take any more walk ins....there was 1 person in the lobby, the parking lot was empty and the bays were also. He said there was only 1 tech, which isn't really fine but even so, how long does it take to do an oil change? Then I ask well what about tomorrow. They open at 7am but I wouldn't be able to get in until 11:30? What?? They should just say we do not accept any walk ins and it is by appointment only. I am so done with this dealership. I bought 2 new vehicles from them but the service is just horrible which in turn makes me no longer want to go there for anything.

This place is HORRIBLE. I was standing in line with no one else in the building while the two old guys behind the counter were chit-chatting. Finally one of them lazily looked my way and muttered something. Come to find out, they don't do walk-ins. Clerk mumbled something about there only being 1 tech. Even so, there's no one else there and no other cars there. And from the look of some of these other reviews, they've had only 1 tech for a whole year now. YOU GUYS ARE A DISGRACE TO FORD'S REPUTATION. Learn what customer service means and how to perform it adequately. Shameful. The service center is just as awful.

I will fist say that I have stopped using the "service " department sometime ago. I decided to give the "Quick Lane" a try this AM. I stopped in, there was 1 person in the waiting room. Walked up to the counter and asked if I could get a oil and filter change done. The person that decided that I was finally worthy of his time said to me "wil you be leaving it", I repled that I would rather wait, as it was only oil and filter. His reply was "well you are going t6o be waiting at least a few hours, cause I can't get to it till then". I left and took some time to walk thru the experiece that I just had. I decided to call the "Manger" to just make him aware of my less than positive experience. I will say that I can see where the poor service and attidue would appear to start with. What a rude unprofessional person. I would only hope that FORD would send a test person in to experience this place first hand. Why have a "Quick lane"? I am bringing a $100K plus diesel truck in for a oil change. I will not waste any more of my time with this dealer. Staff have on every encounter been confrontational and boerline rude. I really miss the days when a dealer performed with professionalism and cared about the customer experiece,